Technical Customer Success & Growth Consultant
Independent · Berlin
Advising on onboarding, retention, SDK/API support, event schemas and analytics QA.
BERLIN · TECHNICAL CUSTOMER WORK
Making complex integrations work for people.
I’m Giulia Davalli, a Technical Account Manager and Solutions Consultant. I help teams connect SDKs, APIs and analytics to the customer outcomes they’re meant to support.
FROM SIGNAL TO SOLUTIONGD / 01
01Customer contextUnderstand the goal
02ImplementationConnect the systems
03ValidationCheck the evidence
04AdoptionMake it usable
TECHNICAL CLARITY, HUMAN DELIVERY
Technical Account ManagementCustomer SuccessSDK / API ImplementationAnalytics QA
01 / SELECTED WORK
How I approach the work
Three practice-led walkthroughs show how I structure onboarding, investigate integration issues, and make measurement trustworthy. Examples are illustrative; client details and outcomes are not implied.
01 / IMPLEMENTATION
Enterprise SaaS onboarding
A practical framework for moving from kickoff to a validated integration and confident handover.
Explore the case02 / TROUBLESHOOTING
Deep-link diagnostics
A systematic way to isolate where a user journey breaks across link, device, app and attribution layers.
Explore the case03 / MEASUREMENT
Analytics & event-schema QA
A repeatable approach to checking that product behavior, event payloads and reporting tell the same story.
Explore the case02 / WHAT I BRING
The bridge between a technical issue and a clear next step.
I’ve worked with enterprise customers, engineers, sales, product teams and support. My strength is turning a vague problem into a testable diagnosis and a plan people can act on.
01
Integrations & troubleshooting
Mobile SDKs, REST APIs, server-to-server callbacks, deep links, event mapping, sandbox-to-production checks and technical escalation.
02
Measurement & QA
Attribution and analytics discrepancies, event schemas, logs, SQL queries and validation across tools and teams.
03
Customer enablement
Onboarding plans, clear documentation, training, stakeholder updates and product feedback grounded in customer experience.
03 / EXPERIENCE
A decade across customer technology and growth
From hands-on integration support to ongoing enterprise relationships and cross-functional product work.
Technical Key Account Manager
Adjust GmbH (AppLovin)
Supported enterprise mobile measurement accounts through integrations, troubleshooting, training, SLAs and technical collaboration with Product and Engineering. Helped customers configure Google Ads connections and resolve attribution discrepancies.
Senior Performance Marketing Manager
YOC AG
Managed user acquisition, performance analysis and campaign optimization; built the UK performance team.
Account Management, Performance
GameGenetics · ad2games
Managed partner relationships and performance marketing programs.
EDUCATIONMBA & Business Law
Università di Padova
CERTIFICATIONDigital Product & Project Manager
XDi · 2024
RECOGNITIONBest Global Accounts Support
AdExchanger Award · Adjust team · 2021
04 / LET’S TALK
Have a role or a tricky customer challenge in mind?
I’m interested in Technical Account Management, Customer Success, Solutions Consulting and implementation roles in Berlin or remote EMEA.